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Phone Medics Plus: The Difference Is Clear

When you walk into our repair facility, one of the first things you’ll notice is that we have an open floor plan. Just standing in the doorway, you can see nearly the entire shop. What you may not realize is that this is pretty unique in the repair industry. When you take your phone, tablet, or computer to most other repair shops, they take it away into the back to fix it. At Phone Medics Plus, we prefer to do everything out in the open.
So, why do we do it this way? Well, it’s pretty simple: we believe that it’s the best way to serve our customers. When you can watch the work that’s being done do your device, you can feel more confident that our repair technicians are showing the utmost respect for your device and for your privacy. We also believe that by doing our repair work out in the open, we can provide our customers with peace of mind throughout the repair process. It’s human nature to want to see and understand what’s going on, especially in a stressful situation like when your phone isn’t working. Our open workspace allows you to see what we’re doing to your device, and makes us accessible to you throughout the repair process, so you’re never stuck in a waiting area wondering how things are going. This has the added benefit of giving you a look at the amount of work that goes into repairing your device, so that you can be confident that you’re paying an appropriate price for the work that we do on your device.

We also carry this commitment to transparency into our online business. We understand that it isn't always possible to wait while your device is repaired, but you still want to know how things are going with your repair. That's why we offer a customer portal on our website so you can see how things are going even when you aren't physically here watching us. To check the status of your repair, head on over to our website and click the Customer Portal link at the top of the page. From there you just put in your ticket number and last name. Once you're logged in you can see the status of your repair, the invoice associated with it, and more.

At Phone Medics Plus, we’re committed to providing the best possible service at a great price, and doing it with the kind of openness and integrity that isn’t always easy to find in the repair industry. Keeping our floor plan open is one way we demonstrate that commitment. To see us in action, bring your device to our repair facility at 91 E. Merritt Island Causeway in Merritt Island today.

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